Refund Policy

At Shopsidex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Refund Policy below.

1. Eligibility for Refund

You may be eligible for a refund if:

  • You receive a damaged or defective product.
  • You receive the wrong product.
  • The product is missing items or parts.
  • Your order is cancelled before it is shipped.
  • Your order is lost during transit and confirmed by the courier partner.

2. Refund Request

To request a refund, please contact our customer support within 24 hours of receiving your order.

You may be asked to provide:

  • Order ID
  • Photos or a clear unboxing video
  • Description of the issue

Failure to provide the required evidence may delay or affect the refund process.

3. Non-Refundable Situations

Refunds will not be provided if:

  • The product has been used, damaged, or altered by the customer.
  • The return request is made after the eligible return period.
  • The product was damaged due to improper use or mishandling.
  • The customer provides an incorrect shipping address.
  • The parcel was accepted despite visible signs of tampering without reporting it at the time of delivery.

4. Refund Process

Once the returned product or claim is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to the original payment method used for the purchase.
  • For Cash on Delivery (COD) orders, refunds will be processed to the customer’s bank account or UPI after verification.

5. Shipping Charges

  • Shipping charges are non-refundable unless the refund is due to our mistake (wrong, damaged, or defective product).
  • If free shipping was provided, the original shipping cost may be deducted where applicable.

6. Cancelled Orders

  • Orders cancelled before dispatch are eligible for a full refund.
  • Orders cannot be cancelled once they have been shipped.

7. Important Notice

  • Please record a complete unboxing video while opening your parcel.
  • If the parcel appears tampered with, opened, or damaged at the time of delivery, do not accept it. Record a video of the parcel and contact our customer support immediately.
  • Refund or replacement requests related to damage, missing items, or incorrect products may require a valid unboxing video for verification.

8. Contact Us

If you have any questions regarding refunds, please contact us:

Shopsidex Customer Support
Email: helpshopsidexindia@gmail.com
Phone: +91-7891506984

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